Cummins Inc. Service Advisor in Singapore, Singapore
This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision
Document customer inquiry information within appropriate Cummins systems
Provide prompt assistance to customers through various media
Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices
Escalates non-routine issues, providing documentation through process
Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient
Learns existing and new Cummins processes, systems and practices
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Minimal relevant work experience required. Previous customer service or support experience is preferred
Determines job requirements by asking open and closed questions to customers
Answers customer queries promptly by using resources available, researching and collaborating with other stakeholders
Demonstrate basic problem solving skills by clarifying issues, researching and exploring alternative solutions
Demonstrate active listening skills, strong attention to details and precise documentation skills
Primary Location Singapore-South West-Jurong-Singapore, Singapore, Tuas South Avenue
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Feb 1, 2021, 10:40:58 PM
Unposting Date Ongoing
Req ID: 200003P9