Cummins Inc. Parts Pro Executive in Singapore, Singapore
Parts Pro Executive
To provide parts support to Distributor Service department and external customer.
Assist CSA in quotation preparation/parts list as per Quick Serve process.
Ensure quotation is as per the customer discount and margins within the stipulated guideline.
To identify and co-ordinate all parts requirements and ensure availability for use of service personnel.
Ensure that the delivery times and pricing are provided to the service department when required, ETA Report daily and Movex in-puts are reflected on the repair quotation for active repair.
Carry out Goods Receipting/Dispatch including service and customer care to ensure the requirements of the Service Department and external customers are met.
Maintain database of the service department engine / overhaul kit information including part numbers and quantity in kits.
To support (as required on a limited basis) all customer parts sales and support activity via front counter, phone and fax to include pick/pack customer orders.
To ensure all Service Department and customer Core requirements are met, ensuring all non-conforming/warranty and PIR material is clearly labelled/located and disposed of as per instructions.
Identification and procurement of all non-Cummins material as required.
Identify and implement on-going parts initiatives to support the achievement of service productivity and deliver continuous improvements in Service efficiencies.
Effective management of core returns or service returns to warehouse in a timely fashion
Work with Parts Inventory manager on Parts forecast for service workshop and communicate the parts demand for both existing customer base and new products introduced through NPI or products imported/sold in the territory.
Warranty / TRP/ Campaign check and ensure parts are created in movex and if required to order as stock.
Keep track of enquiry being generated daily.
Key in parts for Forecast and coordination with PM& planner.
Check daily with SA on parts requirement for Forecast jobs which has 80% probity and order parts in CSSSPL stores for service event.
Part no ETA need to Escalate and advise Supervisor after discussion with planer & PM.
Any other duties/responsibilities that from time to time may be required
Diploma in Engineering / Business Administration or equivalent work experience
Excellent communication skills
Strong parts system experience
Cummins product and systems knowledge or similar
Working within warehouse and workshop environment
Primary Location Singapore-South West-Jurong-Singapore, Singapore, CSPL
Job Type Experienced - Professional / Office
Recruitment Job Type Office
Job Posting Jan 1, 2018, 11:31:57 PM
Unposting Date Ongoing
Req ID: 170007M3