Cummins Inc. Customer Service Representative in Singapore, Singapore

Customer Service Representative


  • Provide a full suite of customer service offerings including responding to customers’ enquiry, process quotations, order management, complaints management, coordination with warehouse and shipment to customers

Order Process & Delivery:

  • Attend customers’ enquiry either through phone, fax, email or counter

  • Process quotations and follow ups

  • Ensure all parts info given to customer is clear & accurate

  • Order processing and provide visibility to customer on order status

  • Issue purchase order to CSCO for EM/ED order or 3 rd party supplier placed by customer

  • Liaise with suppliers on supplies progress

  • Handling customer claims

  • Follow up on account receivables

  • Maintain an up to date filing system on parts related documents

  • Interface and pro actively work together with other functions – Service dept, Engine dept, Warehouse, Finance etc to help meet common business objectives.

Customer Service:

  • Participate in Parts Pro and Cummins Trainer and score passes in each test/quiz in every quarter

  • Make joint visits or attend customers’ meeting with parts marketing staff as and when necessary to solicit feedback and grow business relationship

  • To constantly provide good and professional customer service delivery both internally and externally while working towards an achievement of a set of CS KPI

  • Involve or leading cross-functional teams – Service dept, Engine dept, Warehouse, Finance etc to help drive continuous improvement to meet common business objectives


  • With 1-2 years of Customer Service in service-related industry, handling and resolving customers’ issues and complaints.

  • GCE A / Diploma / Degree or equivalent in relevant disciplines


Primary Location Singapore-South West-Jurong-Singapore, Singapore, CSPL

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Feb 25, 2018, 10:15:56 PM

Unposting Date Ongoing

Req ID: 170007M2