Cummins Inc. Customer Order Management Specialist in Singapore, Singapore

Customer Order Management Specialist

Description

Job Summary:

Ensures that customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. Acts as customer contact regarding order issues, scheduling, and shipping.

Thinking beyond your desk includes:

  • Provide consultative, pre-sales support information to customers (lead time, availability, minor technical support, policy), making recommendations and providing guidance

  • Performs order management functions for a specific set of customers/accounts; responsibility for the entire order life cycle (special pricing discounts, change order & cancellation processing, invoicing/credit memos)

  • Act as single point of contact to the customer for order inquiries

  • Possess general understanding of logistics, transportation, warehousing needs of assigned customer base

  • Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput

  • Communicate with staff from other areas in the organization such as production, warehouse, or logistics to confirm the status of orders and resolve customer complaints

  • Support OMCS departmental goals and initiatives to become a more proactive customer support organization: develop, document and enhance standard sales administrative practices as they pertain to customer communication, manufacturing communication and order throughput processes.

  • Identify ideas and develop proactive communications to assigned customer base, regarding processes, policy and / or best practices

  • Hosts customers at local plant for customer visits, witness tests and/or factory tours

  • Participates in continuous improvement projects

Qualifications

Qualifications and Competencies:

  • Foster Open Communication - Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others. Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints. Encourages others to share information in an organized and effective manner. Must possess strong oral and written communication skills.

  • Manage Execution - Must have strong ability to multitask and prioritize based on customer demands and workload.

  • Technical Skills - General understanding of order entry processes, systems and overall customer support functions. Knowledge of production planning and back office functions, a plus

Education, Licenses, Certifications:

  • B.S or B.A

Experience:

  • 0 – 2 years of previous customers service experience preferred

Additional Responsibilities Unique to this Position:

  • Make joint visits or attend customers meetings with parts marketing staff as and when necessary to solicit feedback and grow business relationship

  • Meeting functional KPIs (Customer response rate, inquiries closure rate, order lifecycle past due rate etc)

  • A team player with a can-do and service orientated attitude

  • Excellent negotiation and interpersonal skills

  • Process oriented and committed to continuous improvement

  • Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage

Amount of Travel: Less Than 10%

  • LI-LL1

Job SUPPLY CHAIN PLANNING

Primary Location Singapore-South West-Jurong-Singapore, Singapore, CWT Logistics Whse Office

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Sep 26, 2018, 3:36:04 AM

Unposting Date Ongoing

Req ID: 1800068A