Cummins Inc. Customer Order Management Leader, Whole Goods (Supply Chain) in Singapore, Singapore

Customer Order Management Leader, Whole Goods (Supply Chain)


Customer Order Management (COM) Leader, Whole Goods

No, this isn’t one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers who are empowered to generate and deliver solutions for customers, community and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

Cummins, a global power leader, is a corporation of complementary businesses that design, manufacture, distribute & service engines, fuel systems, controls, air handling, filtration, emission solutions, power generation systems and all related technologies.

We are committed to building partnerships with our people, our customers, our environment and our communities.

We are looking for a Customer Order Management (COM) Leader, Whole Goods for our supply chain function who will be responsible to lead a team of COM representatives to deliver the day-to-day COM operation in Singapore to the respective channel partners located in Asia Pacific.

Thinking beyond your desk includes

  • Lead Customer Order Management for whole goods to Asia Pacific distribution/channel partners; maximize collaboration between teams to create a participative environment that maximizes team performance

  • Play critical, contributory role in developing the Supply Chain Transformation strategy, vision and goals; Ensure all site/regional initiatives & employee work-plans support the strategy. Ensure that COM provides support to customers through proper utilization of departmental tools, systems, documentation, processes and/or procedures

  • Manage overall communication & interaction between Global Sales staff and site Operations on all order processing and customer matter

  • Conceptualize, develop and implement strategy/tactics between the various SC functions and Customer Order Management to improve overall order throughput

  • Set clear, strategic direction for teams to work cross-functionally with Sales, Logistics, Engineering, Materials, Production, etc. to improve the overall order life cycle and customer experience

  • Develop functional excellence and expand support for all lines of business

  • Create and ensure a customer focused culture is in place to support a global customer base; work with customers directly on resolutions when escalated

  • Expand “value – added “ service offerings within Sales Support function

  • Develop a comprehensive communication plan that facilitates proactive interactions with global customer base to improve speed & efficiency in daily operations

  • Orchestrate team’s involvement with Global system implementations/projects and act as expert consultant for Global OMCS

  • Own and continue to redefine departmental metrics; ensure full utilization of metrics/data to drive process improvement and work priorities

  • Manage departmental budget & AOP process

  • Ensure alignment with key stakeholders


Required Education & Experience

  • Bachelor degree in any field

  • 8 years of previous customers service or supply chain experience

  • In depth knowledge of order management and customer service systems; Oracle preferred

  • Comprehensive knowledge of order entry processes, systems and overall customer support functions

  • High degree of comfort in dealing with multiple people from diverse cultures, countries and backgrounds

  • Champion Change, Implementing new systems / processes

Additional skills

  • COM Concepts and Processes - Capable of training and coaching others in COM concepts and/or processes. Demonstrated the ability to operate proficiently in a position requiring order management concept or process knowledge.

  • Demand Forecasting Concepts And Processes - Understanding how customers, both external and internal, forecasts are derived. Understand the concepts of forecasting and how different market segments could lead to the use of different forecasting tools and methodologies. Understand the process to translate the forecast demand into production requirements and how the decisions need to support Cummins strategy and not just a business unit strategy.

  • Usage Of Demand Management Tools - Understands the workflow associated with demand management, related tools, and their capabilities.

  • Foster Open Communication - Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others. Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints. Encourages others to share information in an organized and effective manner. Must possess strong oral and written communication skills.

  • Manage Execution - Must have strong ability to multitask and prioritize based on customer demands and workload.

  • Coach and Develop - Some knowledge or awareness about coach and developing others. Participates as a receiver of structured coaching and development processes and tools.

  • Establish Plans - Solid understanding of how to establish plans. Develops plans that are thorough, realistic, and effective in meeting goals. Uses basic tools, processes and systems to document work clearly .Integrates planning efforts across work units. Translates objectives into clear tactics for execution. Integrates customer feedback into the process.

Compensation and Benefits

Compensation. Base salary commensurate with experience plus bonus. Benefits. Additional benefits vary between locations and include options such as wellness benefits and rewards.

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, veteran status, citizenship, and/or expression, or other status protected by law.

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

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Primary Location Singapore-South West-Jurong-Singapore, Singapore, CWT Logistics Whse Office

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Apr 8, 2018, 8:11:28 PM

Unposting Date Ongoing

Req ID: 18000280