Cummins Inc. Technical Specialist in Shah Alam, Malaysia
Independently performs diagnostics and complete repairs on equipment at customer site / workshop
Maintain productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime
Manages parts and spares inventory at the work site.
Escalates unresolved issues to product specialists / supervisor
Completes required documentation, such as services worksheets, timesheets warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional sales and services opportunities with customer
Completes training in line with skill and business requirements
Maintain work area and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environment policies procedures and legislation and report any issues / incidents to site management and to their supervisor
Candidate must possess at least Higher secondary / Pre-U / A-Level / College, Professional Certificate / NiTEC, Diploma / Advanced / Higher/ Graduate Diploma in Engineering (Electrical / Electronic), Engineering (Marine), Engineering (Mechanical) or equivalent.
Minimum 3 years working in related field.
Skilled in handling troubleshooting and repair works on diesel engines / Genset
Knowledge to understand wiring diagrams, in order to carry out troubleshooting
Prior experience with technical service diagnostic software and tools is an added advantage.
Knowledge of PC & Microsoft Office Application (MS Word & Excel)
Possess driving license
Customer oriented, enthusiastic with strong interpersonal skills
Good written & communication skill
Primary Location Malaysia-Selangor-Shah Alam-Malaysia, Shah Alam, Glenmarie Head Office
Job Type Shop
Recruitment Job Type Technician
Job Posting Dec 27, 2018, 3:03:45 AM
Unposting Date Ongoing
Req ID: 180007L1