Cummins Inc. Field Service Supervisor in Shah Alam, Malaysia

Field Service Supervisor

Description

  • Supervises employees who install, service, and repair equipment and machinery.

  • Supervises Service Technicians, coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.

  • Provides coaching and feedback to individual Service Technicians and provides performance reviews and opportunities for professional growth.

  • Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.

  • Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations

  • Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.

  • Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.

  • Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.

  • Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.

  • Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.

Qualifications

  • Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Marine), Engineering (Mechanical) or equivalent.

  • Minimum 5 years working in related field.

  • Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement

  • Experience managing a team of technician is an added advantage

  • Able to write technical report is a must

  • Knowledge of PC & Microsoft Office application (MS Word & Excel)

  • Possess driving license.

  • Good written & communication skill.

Job SERVICE

Primary Location Malaysia-Selangor-Shah Alam-Malaysia, Shah Alam, Glenmarie Head Office

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jul 20, 2018, 3:43:10 AM

Unposting Date Ongoing

Req ID: 1800043R