Cummins Inc. Field Service Supervisor in Shah Alam, Malaysia
Field Service Supervisor
Supervises employees who install, service, and repair equipment and machinery.
Supervises Service Technicians, coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
Provides coaching and feedback to individual Service Technicians and provides performance reviews and opportunities for professional growth.
Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.
Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Marine), Engineering (Mechanical) or equivalent.
Minimum 5 years working in related field.
Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement
Experience managing a team of technician is an added advantage
Able to write technical report is a must
Knowledge of PC & Microsoft Office application (MS Word & Excel)
Possess driving license.
Good written & communication skill.
Primary Location Malaysia-Selangor-Shah Alam-Malaysia, Shah Alam, Glenmarie Head Office
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Jul 20, 2018, 3:43:10 AM
Unposting Date Ongoing
Req ID: 1800043R