Cummins Inc. Customer Support Representative in Shah Alam, Malaysia
Customer Support Representative
Supports customer facing sales force through the rhythm of sales; Lead to close. Executes, supports, improves selected activities under limited supervision.
Responds to incoming customer calls, emails, qualifies them, and routes the qualified contacts and leads to associated sales professional(s).
Compiles budgetary quotes for simple to complicated jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force.
Gets involved in customer visits and events, makes decisions where there is no clear procedure outlined.
Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple to complicated jobs.
Communicates order status, inventory status and other associated information to customer facing sales force, and identifies any issues.
Resolves customer issues where applicable, engages other for resolution where applicable (including shipment and after sale).
Periodically reviews and reports inventory/stock levels, takes action and creates orders if needed.
Actively supports all branch personnel in the sale of products to retail customers across varying levels of tasks.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Ensures accountability - Holding self and others accountable to meet commitments.
Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Primary Location Malaysia-Selangor-Shah Alam-Malaysia, Shah Alam, Glenmarie Head Office
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Jan 27, 2020, 7:09:20 PM
Unposting Date Ongoing
Req ID: 1900053R