Cummins Inc. Senior Customer Engineer (Quality/Service) in Seoul, South Korea

Senior Customer Engineer (Quality/Service)

Description

This is not one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers who are empowered to generate and deliver solutions for customers, community and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

Cummins Filtration Ltd. | Component Business Unit

Cummins Filtration Ltd. started the business in Korea as a JV for filtration. Now an affiliate of Cummins, it provides advanced filter media and key engine components such as Filters, Turbochargers, Aftertreatment, and Fuel systems to Doosan Infracore, Tata Daewoo, Hyundai Motor Company, Hyundai Construction Equipment, Volvo Group, DAF Trucks, Komatsu, Daimler Trucks, and many more Korean and international clients.

Since Cummins Filtration Suwon Plant was established in Suwon Industrial Complex in June 2011, we have manufactured and exported advanced filter media for liquid and air filtration. The eco-friendly Suwon Plant oversees advanced processes that meet global standards. It acquired industrial certificates such as ISO 9001 (quality), 14001 (environment), and ISO1800 (safety). Currently, a total of 60 employees work in collaboration and mutual respect in departments of safety, business planning, engineering, manufacturing, quality, maintenance, and production support.

Cummins Component Business Unit owns a Turbocharger & Aftertreatment lab and a warehouse in Hwaseong in order to provide full support for technology and supply chains.

This is an exciting opportunity in Seoul for Senior Customer Engineer. Cummins Turbocharger Technologies under Filtration Korea where Senior Customer Engineer applies the principles of product quality planning, evaluation, and control in support of the manufacturing and installation operations of the organization

In Cummins, we offer a long term career with a global organisation in the power industry, and could be the next step in your successful Service career.

Thinking beyond your desk includes:

  • Responsible for applicable systems related to plant customer issues such as corrective action requests, supplier corrective action requests, nonconforming material reports, etc.

  • Leads containment activities.

  • Facilitates continuous improvement quality activities to reduce the potential for defects, and ensures continual improvement in process and product design.

  • Ensures products and process development meet quality standards.

  • Identifies problems, prioritizes actions, leads or participates in Six Sigma projects.

  • Participates in change management activities by verifying products and processes, developing key measures, analysing data for decision support, and presenting results to plant leadership.

  • Leads audits of processes and quality systems.

  • Works with purchasing to improve the quality of purchased parts.

  • Serves as a quality technical resource to other functional areas.

  • May coach and mentor less experienced quality engineers.

Qualifications

Skills:

  • Manages conflict- Handling conflict situations effectively, with a minimum of noise.

  • Quality Leadership(Cummins Operating System) - Demonstrates knowledge of the Cummins Operating System, quality management systems by applying the ten practices to assess business segment and functional performance, set strategy aligned with business needs and create consistency of purpose for continuously improving products, processes, services; enables data driven decision making and removes barriers to enable individuals to have line of sight to the customer; uses metrics to drive continuous improvement.

  • Statistical Foundations- Applies foundational statistical concepts required to run appropriate statistical tests and ensure the quality of data and correctness of the conclusions by using standard practices, choosing the right sample size, confidence level, level of significance, type of test; applies knowledge of statistics in cleansing or modeling such as outlier detection, survival analysis, time series, rank statistics, imputation, probability distribution fitting among many techniques.

  • Problem Solving- Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

  • Advanced Product Quality Planning- Leads the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standard.

  • Dimensional Metrology- Applies dimensional measurement science in the development and application of measurement/inspection processes that deliver capable measurement results, supporting design validation and conformity assessment meeting regulatory, customer and product requirements.

  • Mechanical Metrology- Applies mechanical measurement science in the development and application of measurement/inspection processes that deliver capable measurement results, supporting design validation and conformity assessment meeting regulatory, customer, and product requirements.

  • Physical Metrology- Applies physical measurement science in the development and application of measurement/inspection processes that deliver capable measurement results, supporting design validation and conformity assessment meeting regulatory, customer, and product requirements.

  • Quality System Management- Guides in the practice and application of quality system standards required by international certification bodies, industry specific regulatory authorities and customer’s contractually specified requirements

  • Non Destructive Evaluation- Interprets the results of standard test methods to identify nonconforming indications against approved acceptance criteria to inspect components; develops new test methods or probes to detect features of interest when existing methods are inadequate to successfully assess the material and/or geometry to solve problems; identifies emerging inspection technologies considering detection limits, equipment cost, and processing speed to improve inspection effectiveness.

  • Product Problem Solving- Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

  • Technical Documentation- Documents information based on knowledge gained as part of technical function activities; communicates to stakeholders with the goal of enabling improved technical productivity and effective knowledge transfer to others who were not originally part of the initial learning.

  • Mechanical or Engineering major Preferred or equivalent degree in required

  • Intermediate level of relevant work experience required

  • Strong problem solver and prompt decision maker

  • Proven customer management skills

  • Team leadership skills

  • Good command of English and Korean communication skills

Location

  • Seoul

Compensation and Benefits :

Base salary commensurate with experience plus performance based bonus. Cummins Sales and Service Korea provides a Market competitive compensation – including 4 Major insurance support, Group Insurance, Annual medical check, Competitive Pension, Child care support (under 7years old)/Children school tuition support (primary/high school/University), Employee Congratulation , Condolence support, Employee Assistant Program (Consulting) and may more…

Equal Opportunities:

Apply for this opportunity and start your career with Cummins today.

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Job QUALITY

Primary Location Korea, Republic of-Seoul-Jung-gu-South Korea, Seoul, Cummins Korea Ltd.

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Jul 10, 2018, 10:18:34 PM

Unposting Date Ongoing

Req ID: 180003XD