Cummins Inc. Service Supervisor, Miri in Miri, Malaysia
Service Supervisor, Miri
Supervises employees who install, service, and repair equipment and machinery.
Supervises Service Technicians, coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
Provides coaching and feedback to individual Service Technicians and provides performance reviews and opportunities for professional growth.
Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.
Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Marine), Engineering (Mechanical) or equivalent
Candidate with basic electrical certification, BO or A4 is an added advantage
Minimum 5 years working in related field
Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement
Must have knowledge in engine / marine diesel and industrial equipment
Experience managing a team of technician is a must
Able to write technical report is a must
Able to travel at remote area.
Knowledge of PC & Microsoft Office application (MS Word & Excel)
Possess driving license.
Good written & communication skill.
Primary Location Malaysia-Sarawak-Miri-Malaysia, Miri, Branch - Jalan Primula 1B
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Dec 27, 2018, 2:07:07 AM
Unposting Date Ongoing
Req ID: 180007QC