Cummins Inc. Senior Technical Specialist, Miri in Miri, Malaysia

Senior Technical Specialist, Miri

Description

  • Acts as the technical specialist and primary customer support contact to independently diagnose and complete repairs to products at a single customer site

  • Independently performs diagnostics and completes repairs on equipment at customer site

  • Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime

  • Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc

  • Manages parts and spares inventory at the work site

  • Escalates unresolved issues to product specialists / Supervisor

  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

  • Identifies additional sales and service opportunities with customer

  • Completes training in line with skill and business requirements

  • Maintains work area and tools for cleanliness and proper operation

  • Ensure adherence to all relevant Health Safety &Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Skills

Skill Level A

Level II Technician plus:

  • Ability to train Service Personnel to develop their diagnostic skills

  • Able to identify opportunities for work process improvements and recommend appropriate action

  • Able to develop and maintain productive working relationships

  • Ability to prepare reports providing feedback on service interventions

  • Able to collect and report data required for business analysis

Skill Level B & Skill Level A plus:

  • Ability to identify and resolve product failures relating to and impacted by component failure

  • Ability to guide / coach other service technicians through complex service interventions and diagnostic issues

  • Able to lead meetings with customers

  • Can resolve complex technical problems

  • Ability to identify and up sell further service and repair opportunities.

Education, Licenses, Certifications

  • Apprentice Certified Power Generation and/or Engine Technician

  • Vocational diploma from relevant technical institution (Preferred)

  • Current relevant electrical certification (optional)

  • Locally valid driving permit

Experience

  • Significant field service work experience

  • Extensive knowledge of power generation and/or engine products

  • Basic understanding of competitors and typical industry practices

  • High Voltage/ Low Voltage practical experience (optional)

  • Due to mandatory requirements, only Malaysian citizens should fill the position

Job SERVICE

Primary Location Malaysia-Sarawak-Miri-Malaysia, Miri, Branch - Jalan Primula 1B

Job Type Shop

Recruitment Job Type Technician

Job Posting Jun 7, 2018, 7:44:25 PM

Unposting Date Ongoing

Req ID: 180002TQ