Cummins Inc. On-Highway Account Manager - EBU, Japan in Minato, Japan
On-Highway Account Manager - EBU, Japan
Responsible for managing the relationship and business strategies for large, complex accounts (cross-regional, global, etc). Responsibilities include selling the organization's products to assigned business customers to achieve sales goals, expanding existing customer relationships and executing account sales plans in support of business strategy.
Develops, manages, and maintains business relationships with assigned accounts supporting the organization's sales strategy.
Develops growth or new business opportunities jointly with accounts and supports cost initiatives.
Extends and expands sale of products and services to existing clients.
Leads, manages and coordinates communication and interfaces with the customer at all levels.
Negotiates and implements contracts with accounts as authorized.
Manages production and distribution issues associated with accounts.
Responsible for establishing and maintaining positive customer relations.
Coaches and mentors less experienced account managers and account specialists.
Acts as a champion for the voice of the customer within the business.
Develops account strategy and works with key stakeholders in the business to achieve optimum results.
Responsible for measuring customer satisfaction and creating action plans to improve satisfaction based on data.
Manages accounts receivable deliverables including payment terms negotiation discussions.
Drives Customer Focus Six Sigma initiatives to strengthen relationship with customer.
Drives cross business unit account development in support of account strategy.
Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Courage - Stepping up to address difficult issues, saying what needs to be said.
Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets.
Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals.
Developing Account Strategy - Determines current status of account in terms of relationship, financial, product competitiveness, barriers, quality, and service and defining desired future state by balancing customer requirements and business capabilities in order to define achievable targets aligned with the business strategy.
Market Forecasting - Analyzes and interprets market data from a variety of internal and external sources and modeling to formulate unbiased market projections specific to business segment.
Education, Licenses, Certifications
College, university, or equivalent degree in marketing, sales, technical or a related subject or equivalent industry experience required.
This position may require licensing for compliance with export controls or sanctions regulations.
Significant level of relevant work experience including previous customer and/or product experience required. Purchasing/commercial contract negotiation preferred.
Significant level of relevantwork experience and product experience in the automotiveor related sectors required.
Experience in working with multi-culture team preferred. Team management a plus.
Native level Japanese language proficiency is strictly required.
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Primary Location Japan-Tokyo-To-Minato-Japan, Minato-ku, Cummins Japan Ltd EBU
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Mar 11, 2021, 7:39:52 AM
Unposting Date Ongoing
Req ID: 21000120