Cummins Inc. Mining Application Engineer - Technical Specialist in Minato, Japan
Mining Application Engineer - Technical Specialist
No, this isn’t one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.
Cummins, a global power leader, is a corporation of complementary businesses that design, manufacture, distribute & service engines, fuel systems, controls, air handling, filtration, emission solutions, power generation systems and all related technologies.
We are committed to building partnerships with our people, our customers, our environment and our communities. We are working right .
Cummins’ Power Systems Business Unit (PSBU) is experiencing significant growth in the mining business and this new position is key to our continued success. This is a customer-facing role supporting major mining OEMs in Japan and liaising with Cummins entities around the world while implement new products. The role predominantly focuses on resolving quality issues, but also allows for cross-training and support in the Application Engineering field. Both Japanese and English (spoken and written) proficiency is strongly needed.
Our Vision is "making people's lives better by unleashing the power of Cummins" and it is carried out by our employees around the world who give of their time, talents and resources to improve the communities in which we live and work. More than 150 Community Involvement Teams worldwide work with the Company's Corporate Responsibility Corporate Responsibility organization and senior management to strengthen our communities with a focus on education, the environment and social justice.
Cummins, a Fortune 150 company, has been recognized by national and international organizations for our employees and Cummins’ unique working culture such as World’s Most Ethical Companies by the Ethisphere and awarded a perfect scored in the 2013 Corporate Equality Index by the Human Rights Campaign as part of its Best Places to Work initiative.
This is an exciting opportunity in Tokyo for a Mining Application Engineer – Technical Specialist . Cummins Power Systems Business Unit in Japan is where Mining Application Engineer- Technical Specialist is responsible for managing the relationship and business strategies for large, complex accounts
(cross-regional, global, etc). Responsibilities include selling the organization's products to assigned business customers to achieve sales goals, expanding existing customer relationships and executing account sales plans in support of business strategy.
Thinking beyond your desk includes:
This dual customer/product focused position serves as the senior technical liaison between OEMs and represents our customers during new product development programs.
Applying Cummins’ products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers’ products in a variety of applications.
Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.
Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs
Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality
Applies and improves processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making.
Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests
Applies technical expertise in the areas of product, application and market knowledge to support OEM product selection and equipment design
Leads the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions
Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes
Ensures products are applied and installed correctly to meet customer system requirements and environments
Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements
Utilizes Analysis Led Design (ALD) and Six Sigma tools to optimize product and system performance
Proposes innovative customer-focused initiatives and projects
Assists with the transfer of knowledge through coaching and mentoring less experienced engineers
Provides independent leadership of smaller business impact projects or ownership of complex components, products, systems or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team.
Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.
Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site.
Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.
Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role.
Operates as a recognized specialist in a discipline or product area within the immediate team.
Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.
Product Application Support - Ensures new product information is available by developing and managing accurate and complete technical content in a timely manner to support our customers and the business; provides new options through management of technical systems to support sales to all of our markets; defines installation requirements and develops innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration.
Machine Integration and Optimization - Combines various parts or sub-systems into a whole to achieve the output most desired by the customer; applies Cummins' installation requirements using our standard tools, processes and identified best practices to ensure optimization of performance, reliability, cost and quality; analyzes technical issues using proven problem-solving and troubleshooting techniques for rapid resolution.
Product Installation Quality - Identifies and applies ways to improve machine integration to minimize rework and deliver the best product; applies standard Cummins processes based on the experience and knowledge of product installation experts; ensures that products are installed correctly and meet requirements through an installation review process.
Product Selection - Guides customers to the best product offerings for their markets and applications; offers best-fit solutions to customers by optimizing product specifications to make Cummins' offerings easy to install into new applications; represents features and benefits of products in terms that customers understand; ensures Cummins' products aren't misapplied through using Cummins' technical information systems, local and application requirements.
Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Decision quality - Making good and timely decisions that keep the organization moving forward.
Drives results - Consistently achieving results, even under tough circumstances.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
Resourcefulness - Securing and deploying resources effectively and efficiently.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Education, Licenses, Certifications
College, university, or equivalent Bachelor's degree in Engineering or other relevant technical disciplines is required.
Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making. Knowledge of MS Office tools is preferred
Both Japanese and English (spoken and written ) proficiency is strongly needed.
Participate in 6 Sigma program.
Ensure compliance with Occupation health, safety and environment procedures.
Work cross-functionally with colleagues/counterpart. Cover duties as necessary in their absence or as required.
Embrace corporate driven initiatives around COS and Core values.
Project good company image when interacting with Distributors, customers and colleagues.
Team player, strong passion, motivation and positive energy
Compensation and Benefits
Compensation. Base salary commensurate with experience plus Variable bonus.
Benefits. Cummins Japan provides a full package of Social Insurance (Welfare Pension, Health Insurance – Medical & Dental, Unemployment Insurance Policy, etc). Cummins Japan also provides Cummins Japan Retirement Benefit, full commutation allowance. Cummins Japan supports “Benefit-One”, third party operated fringe benefit program.
Working Right footer
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Cummins is an Equal Opportunity employer
Primary Location Japan-Tokyo-To-Shinjuku-Japan, Minato-ku, CJL Office
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Feb 18, 2019, 8:44:28 PM
Unposting Date Ongoing
Req ID: 190000IT