Cummins NE/SE Asia Jobs

Job Information

Cummins Inc. Customer Support Engineer in Minato, Japan

Customer Support Engineer


In this role, you will make an impact in the following ways:

  • Provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums.

  • Document customer interactions information within Cummins.

  • Build a professional relationship with customers to increase loyalty in the Cummins products.

  • Provide prompt assistance to customers through various media (phone, email, letter, Siebel, and fax).

  • Resolve customer issues through a broad understanding of Cummins processes, systems, and practices.

  • Escalate more complex issues providing documentation through process.

  • Support quality improvements and response targets.

  • Participates in continuous improvement activities.

  • Understands contact center policies and procedures.











To be successful in this role you will need the following:


  • Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.

  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

  • Manages conflict - Handling conflict situations effectively, with a minimum of noise.

  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.

  • Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

  • Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Education, Licenses, Certifications

  • Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred.

  • This position may require licensing for compliance with export controls or sanctions regulations.


  • Minimal relevant work experience required.

Compensation and Benefits

  • Hybrid and Flex working style under local labor law (core-time11-15)

  • Competitive annual salary (Or Permanent Salary)

  • Relocation assistance offered from anywhere in Japan (Conditions apply)

  • Comprehensive on-boarding and product training

  • Annual Health Check

  • Commuting Allowance

  • Full Social Security Plan

  • Retirement Plan and Life Insurance available

  • Annual remuneration review

  • Participation in an annual variable compensation (bonus) program

  • Stock Option and Benefits Club Plan available

  • Employee Assistance Program available to employees

  • Annual and Sick paid leave

  • Paid special circumstances leave (Conditions apply)






・英文で書かれたマニュアルを読んで理解するだけの語学力がある方(目安:TOEIC 650点以上、または英検2級以上のレベル)


・ 社内の営業、品質管理、テクニシャンまたは社外の関係者と円滑なコミュニケ―ションが出来る方で、主体性と柔軟性のある方





At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.


Primary Location Japan-Tokyo-To-Minato-Japan, Minato-ku, CJL Office

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Mar 14, 2024, 1:30:42 AM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 230005G7