Cummins NE/SE Asia Jobs

Job Information

Cummins Inc. Customer Support Engineer - EBU in Minato, Japan

Customer Support Engineer - EBU

Description

  • The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.

  • Develops understanding of customer expectations and requirements for quality

  • Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.

  • Works to implement and close action plans for customer quality issues including product, supply chain, or process related.

  • Uses Customer Centric metrics to prioritize customer quality issues

  • Maintains external relationships and supports developing key quality communications, in some cases communicates externally

  • Contributes to process improvement efforts and may lead portions of workflows or processes

Qualifications

Education, Licenses, Certifications

Bachelors degree or equivalent experience required Certified Green Belt preferred (Can be General, PPS, or 6S stats)

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Intermediate level of experience required (3-5 years)

  1. Fluent communication skill by Japanese and English language

  2. Represents voices / top issues from Cummins, OEMs

  3. Have familiarity with key OEMs and knowledgeable on their business strategies, organizational structures, geographicfootprints, and internal service/quality processes to be aligned

  4. Be able to manage OEM customer disagreements / gap and coach others in order to help resolve difficult situations

  5. Develop and lead key OEM meetings as they relate to quality, product and service

  6. Work with Cummins Plant Customer Quality Teams to address and improve Before In Service issue

  7. Work with Global Customer Quality Team

  8. Work with Components Business counterparts to ensure all aspects of product are supported from One Cummins branded.

  9. OEM Reporting / Analysis / New Problem Creation – proactive and be clear about Top issue and status for those

  10. Cross regional proactive and reactive support for global OEM accounts as one Cummins

・勤務体制

新型コロナウィルス感染防止のため、当面在宅勤務

(入社直後は、新入社員などのためにご出社いただきます。)

【勤務条件・待遇など】

勤務地:竹芝オフィス

雇用形態:正社員(試用期間3か月)

年俸: ご経験・スキルに応じます。

固定賞与:4か月分(上記年俸に含まれます。)

業績連動型賞与:あり

就業日時:平日、フレックスタイム制(コアタイム11:00-15:00) 1日の所定労働時間7.5H

休日・休暇:土日祝日、年末年始(12/30-1/3)、有給休暇(初年度最大12日)、病気休暇(年3日)、特別休暇

その他:通勤手当、社会保険完備、給与見直し(年1回)、退職金制度、慶弔金制度、福利厚生プログラムあり、従業員共済会加入、保険加入(団体生命保険、傷害保険)など

【選考プロセス】※面接はすべて日本語と英語で行います。 Zoomを使い、ビデオ面接とします。

①書類選考(履歴書、職務経歴書、英文レジュメ)

②面接(1~3回)

③バックグランドチェック (リファレンスチェック2名を含む)

状況によりプロセスが変更になる場合があります。

Native level Japanese language proficiency is strictly reruired

応募書類ご登録には、①英文職務経歴書 ②和文職務経歴書 ③履歴書 の3点をご提出ください。

Job QUALITY

Primary Location Japan-Tokyo-To-Minato-Japan, Minato-ku, Cummins Japan Ltd EBU

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Apr 16, 2021, 8:06:25 AM

Unposting Date Ongoing

Req ID: 2100019Z

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