Cummins Inc. Customer Quality Engineer in Minato, Japan

Customer Quality Engineer

Description

This is not one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers who are empowered to generate and deliver solutions for customers, community and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

Our Vision is "making people's lives better by unleashing the power of Cummins" and it is carried out by our employees around the world who give of their time, talents and resources to improve the communities in which we live and work. More than 150 Community Involvement Teams worldwide work with the Company's Corporate Responsibility Corporate Responsibility organization and senior management to strengthen our communities with a focus on education, the environment and social justice.

Cummins, a Fortune 150 company, has been recognized by national and international organizations for our employees and Cummins’ unique working culture such as World’s Most Ethical Companies by the Ethisphere and awarded a perfect scored in the 2013 Corporate Equality Index by the Human Rights Campaign as part of its Best Places to Work initiative.

This is an exciting opportunity in Tokyo for a Quality Engineer . Cummins Filtration in Japan is where Quality Engineer can manage the resolution and follow-up of quality issues with internal and external customers and suppliers to exceed customer expectation and achieve business result.

In Cummins, we offer a long term career with a global organisation in the power industry, and could be the next step in your successful Service career.

Thinking beyond your desk includes:

  • Responsible for applicable systems related to plant customer issues such as corrective action requests, supplier corrective action requests, nonconforming material reports, etc.

  • Leads containment activities.

  • Facilitates continuous improvement quality activities to reduce the potential for defects, and ensures continual improvement in process and product design.

  • Ensures products and process development meet quality standards.

  • Identifies problems, prioritizes actions, leads or participates in Six Sigma projects.

  • Participates in change management activities by verifying products and processes, developing key measures, analysing data for decision support.

  • Conducts audits of processes and quality systems

  • Works with purchasing to improve the quality of purchased parts.

  • Serves as a quality technical resource to other functional areas.

Qualifications

Skills:

  • Communication - Written And Verbal - Effectively expresses messages and ideas in a clear, organized and relevant manner for a variety of audiences. Develops organized, complete, and convincing communications. Conveys thoughts and ideas regarding a topic concisely and clearly. Ability to communicate without increasing either the employee's or employer liability. Ability to communicate effectively to different levels of the organization. Communicates information at a level appropriate for the intended audience. Effectively presents messages to individuals and/or small and large groups. Ability to communicate appropriately for various time zones, differing cultures, and differing languages. Uses appropriate style, grammar, and tone in informal and/or formal business messages. Reviews and edits written work constructively. Uses visual aids that are effective and appropriate for communication medium. Delivers messages with the desired effect. Prepares necessary support materials for meetings which may include agendas and/or pre-read documents. Uses appropriate tone and body language to deliver messages. Separates personal biases from fact. Expresses messages in a positive manner, focusing on strengths rather than weaknesses. Ability to use appropriate communication tools as needed (WebEx, Same Time, video conferencing, teleconferencing, Visio, MS Project, Excel, PPT, etc.)

  • Problem Solving And Quality Improvement - Problem Solving and Improvement approaches, including understanding of tools/process type and selection, plus Corrective and Preventive Action processes.

  • Product Or Service Familiarization - Understanding of the product line or services of the specific business of which the person is a part (i.e., plant, performance cell, etc).

  • Quality System Development, Implementation And Verification - Identify and integrate common elements such as design and process control, management responsibility, document control etc. Quality auditing planning, preparation and execution.

  • VPI/VPC (Value Package Introduction/ Value Package Change) - Understanding of the process, its phases, cross functional activities and responsibilities.

  • Mechanical or Engineering major Preferred or equivalent degree in required

  • Intermediate level of relevant work experience required

  • Strong problem solver and prompt decision maker

  • Proven customer management skills

  • Team player and prompt execution skills

  • Good command of English and Japanese communication skills Location

  • Tokyo Compensation and Benefits :Compensation. Base salary commensurate with experience plus Variable bonus.Benefits. Cummins Japan provides a full package of Social Insurance (Welfare Pension, Health Insurance – Medical & Dental, Unemployment Insurance Policy). Cummins Japan also provides Retirement Benefit, full commutation allowance and Cummins Japan supports “Benefit-One”, third party operated fringe benefit program. Equal Opportunities: Apply for this opportunity and start your career with Cummins today.Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:http://connect.find.ly/cummins\

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Job QUALITY

Primary Location Japan-Tokyo-To-Shinjuku-Japan, Minato-ku, CJL Office

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jul 12, 2018, 11:11:45 PM

Unposting Date Ongoing

Req ID: 1800041V