Cummins NE/SE Asia Jobs

Job Information

Cummins Inc. Customer Service Representative in Manila, Philippines

Customer Service Representative


We are looking for a Customer Service Representative to join our team for our Sales and Service Business Unit based Laguna, Philippines. This position will be reporting to the Product and Customer Service Manager.

In this role, you will make an impact in the following ways:

  • Supports customer facing sales force through the rhythm of sales; Lead to close.

  • Executes and supports selected activities under limited supervision.

  • Responds both to incoming electronic customer enquiries (e.g. emails, forms) and to customer calls, and engages a more experienced Inside Sales Coordinator if needed.

  • Compiles budgetary quotes for simple jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force.

  • Schedules customer visits and events, gets involved in actual execution and preparation.

  • Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple jobs.

  • Compiles and communicates order status, inventory status and other associated information to customer facing sales force where the procedure is well documented and repetitive.

  • Assists in resolving of customer issues (including shipment and after sale).

  • Compiles, conducts analyses and reports inventory/stock levels where the procedure is well documented and analysis is repetitive.

  • Actively supports all branch personnel in the sale of products to retail customers, where the task is well documented and repetitive.

  • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

  • Building partnerships and working collaboratively with others to meet shared objectives.

To be successful in this role you will need the following:

  • College or University level with 2 years of experience in Customer Representative or Marketing

  • Knowledge of compliance with export controls or sanctions regulations

  • Excellent communication skills to developed and delivered multi-mode communications

  • Experience in Building strong customer relationships and delivering customer-centric solutions

Compensation and Benefits

Salary rate commensurate with experience. Participation in an annual variable compensation (bonus) program. Benefits include health insurance for you and dependents. Safety equipment / PPE provide a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.


Primary Location Philippines-National Capital-Manila-Philippines, Manila, CSSP

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jun 20, 2021, 10:12:43 PM

Unposting Date Ongoing

Req ID: 210002YI