Cummins Inc. Technical Specialist, Kuantan in Kuantan, Malaysia

Technical Specialist, Kuantan

Description

Completes preventative maintenance and/or basic repair activities on Cummins products at a single customer site with minimal direction.

Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools

Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor

Performs preventative maintenance activities as per documented schedules and standards on Cummins products at a customer’s location.

Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens

Completes training in line with skill and business requirements

Maintains work area and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation

Qualifications

Skills

Skill Level A

Broad mechanical and/or electrical repair and maintenance capability - Apprentice Certified Technician (Preferred)

Capable of electrical repair and maintenance with minimal supervision - practical exposure to working on Cummins products

Awareness of Quick Serve Process

Able to understand basic computer use

Able to clearly communicate both orally and in writing

Able to understand written instructions

Ability to work safely and identify safety risks, including completion of any required safety training and the Job Safety Assessment process

Can resolve basic technical problems

Able to work within quality standards

Capable of developing effective working relationships

Ability to use general numerical principles

Skill Level B

Skill Level A plus:

Ability to carry out basic repairs and scheduled maintenance on different product types without supervision

Able to understand diagnostic tools

Awareness and ability to access Cummins service support tools (such as Quick Serve On Line, INPOWER, LONMGMAKER) and understanding of Microsoft Software

Able to prepare required documentation to the standard required

Ability to understand the relationships between components and inform more experienced On Site Technician as to which component may be causing the performance issue

Education, Licenses, Certifications

Apprentice Trained Power Generation and/or Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification (optional)

Locally valid driving permit.

Experience

Minimal level of workshop related experience required.

Basic level knowledge of and/or experience with Cummins products

High Voltage/ Low Voltage experience (optional)

Due to mandatory requirements, only Malaysian citizens should fill the position

Job SERVICE

Primary Location Malaysia-Pahang-Kuantan-Malaysia, Kuantan, Branch - No. 53, Jalan lM 14/7

Job Type Shop

Recruitment Job Type Technician

Job Posting Apr 18, 2018, 2:03:47 AM

Unposting Date Ongoing

Req ID: 180002GE