Cummins Inc. Customer Service Representative in Hwasung City, South Korea
Customer Service Representative
This is not one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers who are empowered to generate and deliver solutions for customers, community and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.
Cummins Filtration Ltd. | Component Business Unit
Cummins Filtration Ltd. started the business in Korea as a JV for filtration. Now an affiliate of Cummins, it provides advanced filter media and key engine components such as Filters, Turbochargers, Aftertreatment, and Fuel systems to Doosan Infracore, Tata Daewoo, Hyundai Motor Company, Hyundai Construction Equipment, Volvo Group, DAF Trucks, Komatsu, Daimler Trucks, and many more Korean and international clients.
Since Cummins Filtration Suwon Plant was established in Suwon Industrial Complex in June 2011, we have manufactured and exported advanced filter media for liquid and air filtration. The eco-friendly Suwon Plant oversees advanced processes that meet global standards. It acquired industrial certificates such as ISO 9001 (quality), 14001 (environment), and ISO1800 (safety). Currently, a total of 60 employees work in collaboration and mutual respect in departments of safety, business planning, engineering, manufacturing, quality, maintenance, and production support.
Cummins Component Business Unit owns a Turbocharger & Aftertreatment lab and a warehouse in Hwaseong in order to provide full support for technology and supply chains.
This is an exciting opportunity in Cummins Filtration Business (FBU) in Suwon. Where the Customer Service Representative Associate ensures that customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. Acts as customer contact regarding order issues, scheduling, and shipping.
With room for career progression, and global exposure, this position could be the next step in your successful future career.
Thinking beyond your desk includes:
Interacts with the customers to answer questions, solve problems, and act as the primary contact for the customer throughout the manufacturing and delivery process.
Schedules, facilitates, and oversees daily status and shipment of products to customer sites; liaises with production plant and customer; understands the capabilities and capacity of the plant and the needs of the customer to act as an advocate for both the customer and Cummins.
Actively participates in materials meetings to understand status of delivery; communicates any possible delays in delivery; works with other functions to resolve any issues that could impact customer orders; maintains logs, databases, and other tools to document customer interactions.
Works with others to develop customer forecast projections.
Coordinates related financial activities such as payment form completion, tracking charges and charge backs; interfaces with financial systems; manages the purchase order placements for the team; analyzes, compares, and reports related financial data.
Interfaces and communicates with internal customers; directs people to the appropriate resource; researches solutions and responds to email and phone inquiries.
Participates in the development and maintenance of improvement processes; actively participates in self- and team audits and resulting process improvements.
Participates productively as a team member.
Understands the structure of the organization and develops a strong network across departments; draws on network to answer questions, solve problems, and successfully execute responsibilities.
Demonstrates confidentiality in execution of all responsibilities.
Performs other duties as required, to get the job done.
Travel as required by work.
고객사VAN System관리및Data Download &당사ERP수주입력/출고증관리
Competencies and Skills Required
Foster Open Communication- Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others. Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints. Encourages others to share information in an organized and effective manner. Must possess strong oral and written communication skills.
Manage Execution- Must have strong ability to multitask and prioritize based on customer demands and workload.
Technical Skills- General understanding of order entry processes, systems and overall customer support functions. Knowledge of production planning and back office functions, a plus
Education and Skills
Education: High school diploma or above고등학교졸업이상
Language: Basic level of English skills (Reading and Writing mainly)이메일독해및작문가능한기초수준의영어필수
Computer skill: Basic level of MS officeMS Office기본사용가능필수
- 3 - 5 years of previous customer service experience preferred35년의Customer Service경험우대
- Hwasung or Suwon
Compensation and Benefits:
Base salary commensurate with experience plus performance based bonus. Cummins Filtration Korea provides a Market competitive compensation – including 4 Major insurance support, Group Insurance, Annual medical check, Competitive Pension, Children school tuition support (primary/high school/University), Employee Congratulation , Condolence support, Employee Assistant Program (Consulting) and many more…Equal Opportunities:Apply for this opportunity and start your career with Cummins today.Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:http://connect.find.ly/cummins\
Primary Location Korea, Republic of-Gyeonggi-do-Hwaseong-si-South Korea, Hwasung City, Cummins Filtration
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Sep 26, 2018, 8:23:33 PM
Unposting Date Ongoing
Req ID: 180006AA