Cummins Inc. Customer Service Representative in Hwasung City, South Korea

Customer Service Representative


This is not one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers who are empowered to generate and deliver solutions for customers, community and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

Cummins Filtration Ltd. | Component Business Unit

Cummins Filtration Ltd. started the business in Korea as a JV for filtration. Now an affiliate of Cummins, it provides advanced filter media and key engine components such as Filters, Turbochargers, Aftertreatment, and Fuel systems to Doosan Infracore, Tata Daewoo, Hyundai Motor Company, Hyundai Construction Equipment, Volvo Group, DAF Trucks, Komatsu, Daimler Trucks, and many more Korean and international clients.

Since Cummins Filtration Suwon Plant was established in Suwon Industrial Complex in June 2011, we have manufactured and exported advanced filter media for liquid and air filtration. The eco-friendly Suwon Plant oversees advanced processes that meet global standards. It acquired industrial certificates such as ISO 9001 (quality), 14001 (environment), and ISO1800 (safety). Currently, a total of 60 employees work in collaboration and mutual respect in departments of safety, business planning, engineering, manufacturing, quality, maintenance, and production support.

Cummins Component Business Unit owns a Turbocharger & Aftertreatment lab and a warehouse in Hwaseong in order to provide full support for technology and supply chains.

This is an exciting opportunity in Cummins Filtration Business (FBU) in Suwon. Where the Customer Service Representative Associate ensures that customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. Acts as customer contact regarding order issues, scheduling, and shipping.

With room for career progression, and global exposure, this position could be the next step in your successful future career.

Thinking beyond your desk includes:

  • Interacts with the customers to answer questions, solve problems, and act as the primary contact for the customer throughout the manufacturing and delivery process.

  • Schedules, facilitates, and oversees daily status and shipment of products to customer sites; liaises with production plant and customer; understands the capabilities and capacity of the plant and the needs of the customer to act as an advocate for both the customer and Cummins.

  • Actively participates in materials meetings to understand status of delivery; communicates any possible delays in delivery; works with other functions to resolve any issues that could impact customer orders; maintains logs, databases, and other tools to document customer interactions.

  • Works with others to develop customer forecast projections.

  • Coordinates related financial activities such as payment form completion, tracking charges and charge backs; interfaces with financial systems; manages the purchase order placements for the team; analyzes, compares, and reports related financial data.

  • Interfaces and communicates with internal customers; directs people to the appropriate resource; researches solutions and responds to email and phone inquiries.

  • Participates in the development and maintenance of improvement processes; actively participates in self- and team audits and resulting process improvements.

  • Participates productively as a team member.

  • Understands the structure of the organization and develops a strong network across departments; draws on network to answer questions, solve problems, and successfully execute responsibilities.

  • Demonstrates confidentiality in execution of all responsibilities.

  • Performs other duties as required, to get the job done.

  • Travel as required by work.

주요직무 :

  • 주요고객응대및고객사의생산일정및납품일정조율업무등,고객주요담당자업무수행

  • 고객사별일일/주간/월간납품계획수립,일일납품담당자조율

  • 고객사VAN System관리및Data Download &당사ERP수주입력/출고증관리

  • 제품의이해와제품제조프로세스의이해를기반으로재고수량/발주내역/선적일정등고객일정협의및각담당부서와의협조진행

  • 주간/월간고객생산계획수요예측및당사제품공급기일예측

  • 일일/주간/월간매출현황예측/집계및고객별추세분석,각종재무.회계데이터를분석,비교및보고업무

  • 고객사문의에대한사내관련부서담당자협의및조율또는비교분석관련업무

  • 사내유관부서담당자들과의원활한유대관계유지,업무프로세스개선에적극적인참여

  • 업무처리능력향상프로그램/사회공헌활동/내.외부심사적극참여

  • 적극적인부서및팀활동참여

  • 사내조직의각종네트워크활동,답변,문제해결참여및관련업무의책임의식

  • 업무기밀유지관리

  • 적극적이며생산적인업무개선의지와활동


Competencies and Skills Required


  • Foster Open Communication- Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others. Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints. Encourages others to share information in an organized and effective manner. Must possess strong oral and written communication skills.

  • Manage Execution- Must have strong ability to multitask and prioritize based on customer demands and workload.

  • Technical Skills- General understanding of order entry processes, systems and overall customer support functions. Knowledge of production planning and back office functions, a plus

Education and Skills

  • Education: High school diploma or above고등학교졸업이상

  • Language: Basic level of English skills (Reading and Writing mainly)이메일독해및작문가능한기초수준의영어필수

  • Computer skill: Basic level of MS officeMS Office기본사용가능필수


  • 3 - 5 years of previous customer service experience preferred35년의Customer Service경험우대

Location ( 근무지역 : 경기도 화성)

  • Hwasung :경기도 화성시 송산면 화성로300-22 (우) 18552

Compensation and Benefits :

  • Base salary commensurate with experience plus performance based bonus. Cummins Filtration Korea provides a Market competitive compensation – including 4 Major insurance support, Group Insurance, Annual medical check, Competitive Pension, Children school tuition support (primary/high school/University), Employee Congratulation , Condolence support, Employee Assistant Program (Consulting) and many more…

Equal Opportunities:

Apply for this opportunity and start your career with Cummins today.

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Primary Location Korea, Republic of-Gyeonggi-do-Hwaseong-si-South Korea, Hwasung City, Cummins Filtration

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Oct 29, 2018, 8:55:11 PM

Unposting Date Ongoing

Req ID: 180006Z0