Cummins Inc. Service Manager in Chonan, South Korea
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We are looking for a talented Service Manager to join our team in Chonan-City
Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team. Provides employees timely and constructive performance feedback; develops employees and
provides opportunities that enhance employee career growth. Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
Regularly reviews key performance indicators for service operations and addresses issues and opportunities. Ensures the volume of work produced meets company standards and ensures customer satisfaction.
Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.
Established positive and professional working relationships with key customers. Establishes goals and targets for the service operations; measures, reviews and maintains superior customer satisfaction levels.
In this role, you will make an impact in the following ways:
Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high enegy, and enthusiasm.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Ensures accountability - Holding self and others accountable to meet commitments.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Develops talent - Developing people to meet both their career goals and the organization’s goals.
Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals. Strategically work with other LOB leaders for better customer support and new market creation.
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement .
Work closely with HSE team to ensure right environment for technicians in service facility and field.
To be successful in this role you will need the following:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
15 years of relevant technical experience, including 5 years of supervisory experience, required.
Six Sigma Green Belt, Black Belt or relevant certification is preferred
Primary Location Korea, Republic of-Chungcheongnam-do-Cheonan-si-South Korea, Chonan, CSSK
Job Type College / University
Recruitment Job Type Exempt - Entry Level
Job Posting May 3, 2023, 11:00:00 AM
Unposting Date Ongoing
Organization Distribution Business
Role Category Onsite
Req ID: 230002XW